An evidence-based care-coaching program, delivered conveniently through telephone and email, that empowers both family and friend caregivers and the person receiving care to create meaningful, lasting improvements in the care environment.
BRI Care Consultation™ is a proven care-coaching solution delivered by telephone and email to adults with health conditions and their family or friend caregivers, empowering both to more effectively manage short- and long-term needs.
BRI Care Consultation uses a combination of ongoing assessment, action planning and follow-up support to create real and lasting changes in the caregiving situation, resulting in a decrease in unmet needs, stress and strain, and symptoms of depression for both caregivers and the person receiving care.
BRI Care Consultation helps to change the cycle of ongoing care, uncovering alternatives to current care methods, identifying helpful new community resources, mobilizing family and friend assistance, and driving lasting changes in the care situation.
Through numerous research studies, BRI Care Consultation has been proven to provide positive outcomes, including:
- Improved satisfaction with care from doctors and other professionals
- Reduced symptoms of depression
- Less relationship strain between the caregiver and person receiving care
- Fewer costly emergency room visits and hospital re-admissions.
BRI Care Consultation is different
Because BRI Care Consultation is an evidence-based, comprehensive caregiver program, it offers a number of benefits to your organization:
"BRI Care Consultation™ includes a wide variety of topics and resources to engage in discussions with clients. In addition, the computer system is easy to navigate, includes helpful reporting measures and is effective in keeping our staff organized and efficient with larger caseloads."- Care Consultant
- You can engage any combination of the caregiver/receiver duo, as needed
- Sustains ongoing results through continued support and assistance
- Care Consultant can encourage participation in your organization’s other services and programs
- Qualifies for Title III funding under the Older Americans Act
Convenient, telephone-based sessions with a trained and experienced Care Consultant allow both care partners to address unmet needs, difficult care tasks and other challenges resulting from caregiving responsibilities. Realistic and achievable action steps are developed and adjusted in order to modify and improve the situation, thereby reducing negative impacts and enhancing positive aspects of caregiving.
Secure online service-delivery system
“I have worked in traditional case management in the past, and find that BRI Care Consultation’s model of service allows more time to spend with families. They really appreciate the equal focus given to the needs of both the caregiver and their loved one. Many have expressed that they feel their Care Consultant is walking the journey with them, which promotes family involvement and retention.” - Care Consultant
The Care Consultant Information System (CCIS) is a secure, innovative web-based tool that guides trained Care Consultants throughout the delivery of the program. It allows Care Consultants to individually assess and record concerns for both caregivers and the person receiving care, easily and effectively monitor and update the action plan, and follow a schedule of ongoing contacts with participants.
Three-part framework for success
The model follows an established, proven protocol, but allows for flexibility to address the unique issues facing each individual caregiver and person receiving care.
- Assessment: Care Consultants use Assessment to ensure that concerns are identified, addressed and prioritized using a gradual process that involves open dialogue between Care Consultants and individuals or families.
- Action Plan: Care Consultants provide recommendations that help individuals and families move towards solutions to address identified problems, providing guidance on how to connect to appropriate resources, help with managing challenging behaviors or activities of daily living, communicating needs to health professionals, scheduling appointments and mobilizing support from other family and friends.
- Ongoing Support: Through ongoing contact, Care Consultants provide outreach to individuals and families, follow-up on action step progress, identify new concerns and adjust activities in the Action Plan.
Want more details? Download the BRI Care Consultation Q&A Sheet.
Two delivery models for flexible implementation
Both nonprofit and commercial organizations are able to provide this valuable service to their clients. We offer two different models for delivering Care Consultation services—the Licensed Model and WeCare.
| Licensed Model: Services delivered by your organization | WeCare. . . because you do: Services delivered by Benjamin Rose |
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BRI Care Consultation Aligns with CMS GUIDE Model Requirements
BRI Care Consultation is one of six caregiver support programs endorsed by CMS for implementation by Participants in the GUIDE Model. This versatile and comprehensive program meets the caregiver support requirements outlined in CMS guidelines.
As a comprehensive program, BRI Care Consultation delivers person-centered care and meets the caregiver wherever they are in their care journey. Skilled Care Consultants (Care Navigators) help find tailored solutions for virtually any issue experienced by the caregiver or care receiver, including:
- Engaging family and friends in helping to provide care
- Providing health- and care-related education
- Identifying and encouraging the use of proven community resources
- Providing ongoing coaching, problem-solving and emotional support
Our Care Consultation Information System houses your client records and captures all the data you’ll need for reporting. Built-in standard reports let you assess program metrics and quality at any time.
Benjamin Rose Institute on Aging is a highly experienced program developer and service provider. We’ve worked with hundreds of healthcare and community-based organizations to complete efficient, successful program implementations.
Watch this short video for a quick overview of how BRI Care Consultation is ideal for GUIDE Participants.
BRI Care Consultation Meets all CMS GUIDE Model Care Program Requirements
| Care Delivery Requirement | GUIDE Description | BRI Care Consultation Features |
| Comprehensive Assessment | Separate for beneficiary and caregiver to identify needs | The program addresses the unmet needs of both the beneficiary and their family or friend primary caregiver through a 35-point assessment of physical, social, and emotional needs; a 24-point assessment for the beneficiary and 11-point for the caregiver. |
| Care Plan | Beneficiaries receive care plan | The care plan is a detailed Action Plan that creates a step-by-step roadmap of activities that move toward solutions to issues and concerns that are important to the beneficiary and caregiver. The Action Plan is regularly updated to reflect changes in needs and situations and sent to the beneficiary, caregiver, family members and friends who are involved in care. |
| 24/7 Access | Member of care team or third-party representative | Depending on staffing and capabilities of healthcare providers and/or healthcare systems implementing the GUIDE Model, the Care Consultation Information System and Consumer Portal can be used for 24/7 communication. |
| Ongoing Monitoring and Support | Care Navigators provide long-term help to beneficiaries and caregivers to revisit goals and needs | One of the key responsibilities of the Care Consultant is to identify and coordinate the use of the most appropriate community services and supports. More than a simple referral, caregivers are provided with researched and proven community resources options, often with qualifying questions to assist in decision-making. |
| Referral and Support Coordination | Care Navigators connect beneficiaries and CGs to community-based services and supports | One of the key responsibilities of the Care Consultant is to identify and coordinate the use of the most appropriate community services and supports. More than a simple referral, caregivers are provided with researched and proven community resources options, often with qualifying questions to assist in decision-making. |
| Caregiver Support |
Caregiver education and support |
Care Consultants provide quality education and information to caregivers on caregiving skills and best practices, strategies for managing cognitive and behavioral symptoms, available healthcare and community services, and emotional support. Moreover, the program empowers caregivers by teaching them how to solve problems as they emerge. The searchable Resource Library puts over 700 consumer-ready, vetted articles and videos at their fingertips to provide insight into virtually any topic. |
| Respite Services | Care Consultants assist caregivers and beneficiaries with finding, arranging, and coordinating the use of Respite Services that meet their specific needs from a third-party provider-organizations. | |
| Medication Management | • Clinician reviews and reconciles medication • Care navigator provides tips to maintain schedule |
Care Consultants help with medication management by coaching caregivers on effectively communicating with medical providers and pharmacists, providing information on tips for using and monitoring medications, and accessing and using technology solutions for dispensing medications. |
| Care Coordination and Transition | Timely referral to specialists to address other health issues coordinated by Care Navigator | Care Consultants assist with coordinating healthcare and community services, as well as support and assistance from family members and friends. They also provide coaching and direct assistance to the caregiver and beneficiary in finding, accessing, and monitoring specialty healthcare for co-existing medical conditions. Additionally, assistance is provided with decision making and arrangements for care transitions and changes in where the beneficiary resides. |
Evidenced-based program delivers proven outcomes
Through over two decades of research, BRI Care Consultation has been proven to provide the ongoing coaching and support needed for people with chronic conditions and their family caregivers. The beneficial impacts of BRI Care Consultation were found for caregivers and persons receiving care for a chronic condition at any stage or any level of severity.
For more detail about this program, see BRI Care Consultation™ Intervention Summary on the Administration for Community Living’s Aging and Disability Evidence-Based Programs and Practices (ADEPP) website.
When delivered as a service of Benjamin Rose, BRI Care Consultation is known as WeCare…because you do.
For more information on BRI Care Consultation, please email bricc@benrose.org, call 216-373-1662 or complete the short form below.
Introduction to BRI Care Consultation
Watch this short video to learn how this proven program can reduce unmet needs for both care partners.
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