Consumer Satisfaction

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Consumer Satisfaction - Part 1

Consumer satisfaction is important to success in the competitive environment of health and social services. One of our specialty areas is developing and conducting consumer satisfaction surveys for all types of services. 

Benjamin Rose Institute on Aging satisfaction surveys measure the experiences of older adults, adults with disabilities, and their family or friend caregivers. Surveys evaluate health care, community and residential services for quality of care, quality of relationships, communication with clients and customer service. 

Consumer Satisfaction - Part 2

Examples of types of services evaluated include:  Examples of areas of care evaluated include: 
  • Primary health care 
  • Behavioral health services 
  • Case management services 
  • Home health services 
  • Adult day programs 
  • Independent, assisted living and nursing home facilities 
  • Home-delivered meal programs 
  • Senior Centers 


  • Health information 
  • Medications 
  • Daily living tasks 
  • Emotional support 
  • Coping and goal setting 
  • Family and caregiver concerns 
  • Facility characteristics 
  • Social or recreational activities 
  • Caregiver support 
  • Transportation 
  • Maintenance and housekeeping staff 
  • Facility Management 


Our experience with consumer satisfaction surveys includes translating results into reports and recommendations.  

For more information, please call (877) 830-1168 or e-mail 



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