Program Evaluation and Client Experiences Services

Evaluation Research Services from Benjamin Rose measure the effectiveness of your program outcomes and the satisfaction of your clients— giving you the tools you need to modify and improve both.

Almost every organization needs program or satisfaction evaluations at some time. Our effective services can help to monitor, measure and improve all facets of the aging-related programs and services that you deliver, and offer you important insights into virtually all aspects of your clients' experience. We offer flexible assessment packages that include:

  • Program Evaluations — an analysis of whether your program is achieving its desired outcomes
  • Client Experience — are your services truly meeting your clients' needs?
  • Program Diversity — an assessment of whether your diverse populations are being effectively served by your programs
  • Third Party Evaluations — outcome and effectiveness evaluations for your funded projects

Evaluate your Programs for Effectiveness

Benjamin Rose Institute on Aging has expertise in developing and conducting start-to-finish customizable evaluations to help determine the feasability and effectiveness of your programs and services.

Our evaluation team applies a fully customizable scope of methodologies as required by your project with focus delivered to all critical aspects of program evaluation. Our deliverables include:

  • Specific aims and evaluation goals
  • Appropriate measurement tools and outcomes
  • State-of-the-art data collection and recruitment procedures
  • Statistical analyses & report writing
  • Assistance with required IRB compliance
  • Help in identifying community partners and collaborators

Use Client Experience Surveys to Improve Services

In the competitive environment of health and social services, customer satisfaction is directly linked to program and service success. One of our speciality areas is developing and conducting client experience surveys for all types of services.

Benjamin Rose Institute on Aging satisfaction surveys measure the experiences of older adults, adults with disabilities, and their family or friend caregivers. Surveys evaluate health care, community and residential services for quality of care, quality of relationships, communication with clients and customer service.

We've worked with a wide variety of organizations, including non-profits service agencies, behavioral health services, adult day programs, home-delivered meal programs and senior centers to help them understand what aspects of their services are meeting or exceeding client expectations, and which ares are not effectively meeting needs. 

Program Evaluations for Diversity

The need to better serve diverse populations of older adults has grown in both awareness and significance. Organizations nationwide are recognizing that, to be truly effective, they must overcome the structural, cultural and communication barriers to service and identify the real needs of racially and ethnically diverse people and those who identify as LGBTQ+.

Our Program and Impact Analysis for Diversity offers a data-driven approach that helps to identify barriers to service with your organization or the programs you offer, highlights opportunities to collect outcome-related data, and supports mechanisms and processes for improvement.

Through the structured program, you will be able to:

  • Understand that structural and cultural barriers to service among identified populations
  • Break down barriers to promoting and offering culturally relevant/adapted programming
  • Make fact-based adaptations to programming and outreach to better achieve impact among diverse community members

Third-Party Evaluation Services

Third Party Evaluation services include a comprehensive evaluation of program implementation and outcomes, enabling organizations to participate in

funding opportunities with confidence. We provide ultra-quick turnaround on pre-submission evaluation, where we:

  • Develop a comprehensive evaluation plan that reflects the proposal narrative
  • Identify and design evaluation tools to support project outcomes
  • Develop a competitive budget

Our post-award analysis includes developing the processes and tools for confidential data collections, submission for IRB approval through our internal committee, data analysis, report writing and dissemination plan, if applicable.

Benjamin Rose is uniquely positioned to deliver these services

Because we're experts in the field of aging, we can offer you the affordable, effective and customized evaluation research services you need.

We're uniquely positioned to provide you with effective results because we're both a research organization and a service provider. Benjamin Rose Institute on Aging conducts nationally acclaimed, state-of-the-art research and has over 20 years of experience as a service provider implementing and executing evidence-based programs. And we have in-depth knowledge of evaluations that satisfy funding requirements.

For more information, please fill out the short form below. Or feel free to contact us directly about your specific research needs at (877) 830-1168 or

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Sara Powers, PhD

Research Scientist

Contact: | (216) 373-2025 | Download CV (PDF)

Sara Powers is a Research Scientist in the Center for Research and Education at Benjamin Rose Institute on Aging, and works on a variety of research and evaluation projects focused on bettering the lives of older adults and caregivers.

Prior to joining Benjamin Rose in 2018, Dr. Powers was an Assistant Professor of Psychology at The College of Saint Rose in Albany, New York. While in academia, she taught courses related to developmental psychology and aging, as well as statistics and research methods.

Over the years, Dr. Powers has presented her research at both local and national conferences (e.g., Gerontological Society of America, American Psychological Association, Ohio Association of Gerontology and Education). She has presented on topics surrounding well-being and adjustment in widowhood, individuals living with dementia and their subjective illness experiences, transgender and gender nonconforming older adults’ perspectives on aging, as well as the cultural underpinnings of the informal caregiving experience. Dr. Powers has also published her research in a variety of peer-reviewed journals such as Dementia, LGBT Health, Women & Therapy and The Gerontologist.

Dr. Powers earned her Bachelor of Arts at Holy Family University in Philadelphia, Pennsylvania, where she majored in Psychology and minored in Sociology. She then went on to The University of Akron in Akron, Ohio for her graduate studies, where she earned her Master of Arts and PhD in Adult Development and Aging.